Privacy Policy
Last updated: February 2026
Syfon is operated by Consilience (consil.co.uk). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS routing service.
Information We Collect
Account Information
When you sign up for Syfon, we collect your email address and any other information you provide during registration.
SMS Messages
Syfon receives SMS messages sent to your dedicated Syfon phone number. These messages typically contain 2FA verification codes. We process and route these messages to your configured destinations (SMS, email, Slack, Google Chat, Telegram, or webhooks).
Usage Data
We collect information about how you use Syfon, including message routing activity, destination configurations, and service interactions.
Technical Data
We may collect technical information such as your IP address, browser type, device information, and access times when you interact with our website and service.
How We Use Your Information
We use the information we collect to:
- Provide and operate our SMS routing service
- Route your messages to configured destinations
- Send you service updates and communications
- Improve and optimise our service
- Respond to your enquiries and provide support
- Detect, prevent, and address security issues
Data Retention
SMS messages are processed and routed in real-time. We do not store the content of your messages long-term. Message metadata may be retained for a limited period for operational purposes, such as delivery confirmation and troubleshooting.
Account information is retained for as long as your account is active or as needed to provide you with our services.
Third-Party Services
We use the following third-party services:
- Basin - For processing form submissions
- Cloudflare - For security, performance, and bot protection (Turnstile)
- Messaging providers - To deliver messages to your configured destinations
When you configure destinations like Slack, Google Chat, or Telegram, your messages are transmitted to these services according to their respective privacy policies.
Cookies and Analytics
We may use essential cookies to operate our service and remember your preferences. We may also use analytics tools to understand how visitors use our website. You can control cookies through your browser settings.
Data Security
We implement appropriate technical and organisational measures to protect your personal information. Messages are encrypted in transit using industry-standard TLS encryption.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Consilience
consil.co.uk